Standard ISO/IEC 20000-1

IT Service Management Systems (ITSM)

ISO/IEC 20000-1

Accredited by: ČIA

Provided by: LL-C (Certification) Czech Republic a.s.

Key factors in the provision of IT services include cost reduction, efficiency of processes and flexible response to changes. These issues are covered by standard ISO/IEC 20000-1.

Standard ISO/IEC 20000-1 is based on the standard BS 15000 and it follows provisions of ITIL (IT Infrastructure Library). IT service management system based on ISO/IEC 20000-1 will allow you to improve efficiency of your IT solutions, reduce process-related costs and prevent unexpected failure or data loss in the long-term.

The certification for ISO/IEC 20000-1 is recommended to all companies providing IT services.

Requirements of ISO/IEC 20000-1

Ensuring data protection and access only to authorized personnel.
Provision of resources for unexpected failure.
Continuous improvement of processes.
Planning and implementation of management services.
Regular updates of software, hardware and check of risk activities.

Benefits of ISO/IEC 20000-1certification

Enhanced security and data protection against loss or misuse.
Improved competitiveness.
Reduction of operational costs (particularly savings of time spent on error correction by up to 50 %.Possibility to prevent unexpected failures.
Greater preparedness to adapt quickly to IT changes and innovation.
Greater efficiency of processes related to IT services.